SUPPORT CENTRE
Support Hours
We provide 24 hour support via our help desk. Tickets are usually responded to within 24 hours.
Getting Help
Can you work it out yourself?
Pastoral Care software is remarkably hard to break! If you are not sure how to do something, have a go!
If you are worried, use the Utilities – Backup area in Pastoral Care to backup your database before you start playing around.
Helps! On every area of Pastoral Care, you will find a HELP button. Press it! You will find useful information about the area you are in. Also, on the main menu there is an icon for our User-Guide. This is over 1000 pages of instructions on every area of Pastoral Care.
Still need help?
Click on the Get Help button to the right. We are happy to assist with the following inquiries via the help desk system.
- Technical Support
- Registration Problems
- Suggestions
- Trade Inquiries
- Pre Sales Inquiries
Self Help Options
From our Pastoral Care software, you have the following Options…
- In Any Window that has a Help Button… Press it. You will be surprised just how much information you find there!
- From the toolbar in most areas, Press the Tool Box Icon. You can open the User Guide from there, and it will open that document to the page in the program you are currently on!